Blog

When people think of short-stay accommodation, they often picture beautifully staged homes and happy guests enjoying a seamless experience. What they don’t see is everything that goes on behind the scenes to make that happen.

At RentMyHouse.co.uk, our Commercial Manager plays a vital role in ensuring every property runs like clockwork. From cleaning checks to guest communication, the job goes far beyond spreadsheets and phone calls.

Here’s a look at what a typical day might involve — and why short stay accommodation management is a hands-on, fast-paced, and surprisingly complex operation.

📆 9:00 AM – Calendar Management & Turnover Planning

First stop is the office, it’s time to check our property calendar. This involves:

• Matching upcoming bookings to available cleaning and maintenance slots
• Blocking off time for deep cleans or minor repairs
• Coordinating back-to-back stays with zero margin for delay

We also monitor pricing and booking trends, helping clients optimise for peak times or offer last-minute discounts when needed.

🧼 10:00 AM – Morning Cleaning Checks

Next: visiting properties where guests checked out earlier that morning. It’s not just about making sure the cleaning team has arrived—it’s about checking the details:

• Are the beds properly made?
• Are the welcome packs replenished?
• Has anything been missed or broken?

While our cleaners are fantastic, we still audit a percentage of cleans every week to maintain high standards. One missed smudge on a mirror or a broken lamp can affect a guest’s review, so quality control is non-negotiable.

📞 12:00 PM – Guest Communication & Support

Midday often brings a flurry of messages:

• Early check-in requests
• Questions about parking or heating
• Guests locked out (yes, it happens!)

Guest expectations are high, and fast, friendly communication is key to keeping them happy. That means being on-call, often solving problems before they escalate. Every guest interaction is a chance to earn a 5-star review—or lose one.

🔧 2:00 PM – Maintenance Call-Outs & Replacements

Next: checking on reported maintenance issues or items that need replacing. Sometimes it’s as small as replacing a broken wine glass. Other times, it’s coordinating with electricians or plumbers for urgent fixes.

We also carry spares of essentials—lightbulbs, batteries, kettles—because speed matters. If a microwave breaks, we don’t wait three days for Amazon; we grab one from storage and install it that afternoon.

🧽 3:00 PM – Final Checks Before Check-Ins

Before guests arrive, we often swing by a property for a last-minute check:

• Heating or air conditioning on?
• Toiletries stocked?
• Any last bits of staging needed?

It’s about making sure that “wow” moment is felt the second they walk through the door.

📝 4:00 PM – Client Updates & Property Reports

We believe in transparency, so we regularly update our property owners with:

• Guest feedback
• Maintenance issues addressed
• Cleaning and performance audits
• Suggestions to improve guest experience or increase occupancy

Our landlords trust us to manage their homes like they would — and we take that seriously.

🕘 6:00 PM and Beyond – The Work Never Really Stops

Even after hours, our team stays on-call. A guest arriving late might need help with the lockbox. A shower might stop working unexpectedly. When you manage short stays, there’s no “off switch” — just quick solutions.

It’s More Than You Think

Being a Commercial Manager at RentMyHouse is about more than just property management. It’s about creating memorable experiences, solving problems fast, and maintaining the kind of quality that brings guests back — and keeps clients happy.

It’s not always glamorous, but it’s never boring. And when a guest leaves a glowing review or a landlord says “you made that easy,” it’s all worth it.